سياسة الاستبدال والإسترجاع

At Zone Sport, your satisfaction is our goal. As part of our commitment to serving you, the terms of exchange and return are as follows: Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided by the store within seven days from the date of receiving the product, and they cannot exchange the product after the seven days have passed. 2- To exchange the product, it must be in good condition, and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before exchanging to ensure its condition. The consumer bears the shipping cost if they want to exchange the product, and in international exchanges, the consumer bears all shipping and delivery costs to the shipping company. If there are defects or errors, the consumer will be compensated. 3- If you receive a product different from what you ordered, the store will bear all shipping and return costs. If the mistake was on the part of the customer, the customer bears the shipping and return costs. The consumer does not have the right to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications they set, except for products with a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product provided by the store within seven days from the date of receiving the product, and they cannot do so after the seven days. 2- To return the product, it must be in good condition, and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before returning to ensure its condition. 3- The consumer bears the costs of the return process, and in the case of international returns, the consumer bears all shipping and delivery costs to the shipping company. If there are defects or errors, the consumer will be compensated. 4- If you receive a product different from what you ordered, the store will bear all shipping and return costs. If the mistake was on the part of the customer, the customer bears the shipping and return costs. The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications they set, except for products with a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer. How to return products: When you wish to exchange or return any product, all you need to do is: Contact customer service via WhatsApp, and our team will respond to your request immediately and without delay.